sluiter.me

my foot in your door

 

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OBJECTIVE

 

A full-time position where my many years of support and field experience in the IT field will be an asset

SKILLS PROFILE

 

 •     Strong customer-service background with excellent interpersonal and multitasking skills

•     Mechanically-minded with extensive knowledge of PC and network hardware and software

•     Comfortable working in Terminal; thoroughly familiar with SSH and Telnet

•     Information assurance: experience handling and recovering confidential data

•     Proficient in all Windows operating systems and Microsoft Office, Visio

EMPLOYMENT HISTORY

 

Network Support Technician: Tier 1

A Network Support Company, Raleigh, NC

Nov 2011-present
•     Provide network support to engineers and guests at private and major corporate hotels around the world

•     Familiar with Nomadix, Ruckus, HP, Cisco and Merlot equipment

•     High degree of troubleshooting capability for both infrastructure and end user equipment

•     Support for A/V and security systems at hospitals and hotels

•     Cross-trained on multiple campaigns: intimate knowledge of CRM systems, RDP, VNC and VPN

•     Dispatch and support for technicians and engineers at many commercial facilities

 

 

Computer Consultant/Technician

A Privately-Owned Contract Company, Richmond, VA

Oct 2007-Nov 2011
•     Contracts through Verizon Firedog, Installs INC, Zigmo, Sears and hhgregg

•     Achieved 100% customer satisfaction rate with Verizon Firedog

•     Previous contracts through A Private Consulting Firm

•     Provide continuing support to more than 50 long-term clients

•     On-site consultation and cost analysis

•     Network solutions

•     Premise voice/data wiring

•     Virus removal

•     Remote assistance

•     Peripheral installation

•     Hardware and software diagnostics

•     Data backup, recovery and migration

•     Tutoring on a wide range of subjects, e.g. Windows and Office

 

Kitchen Manager                                                                                                Jan 2009-Feb 2011

An Organic Restaurant, Glen Allen, VA

•     Promoted from line cook to kitchen lead May 2009, kitchen manager July 2010

•     Passed all health inspections without violations while kitchen manager

•     Supervised opening procedures, ensured restaurant fully-staffed for each service

•     Oversaw payment for deliveries, maintenance, all purchases, managed inventory

•     Assigned daily prep lists and stations for cooks

•     Trained new hires, developed new menu items

•     Expedited orders during lunch and dinner services

•     Handled customer concerns, served tables and worked bar when needed

EDUCATION

Virginia Commonwealth University, Richmond, VA                                         2001-2009                                                                                

         •   Completed major in German Language in 2004

         •   Received Excellence in German Award for School of World Studies for 2004

         •   Coursework in Berlin through Dept. of Urban Studies

         •   Baccalaureate Certificate in International Management through the School of              Business completed in 2009